nusabet Casino & Sportsbook Data Care

This page describes what we collect when you use nusabet and how we keep that data protected. We operate an online entertainment platform available where local law permits, serving players across supported jurisdictions through sportsbook markets, live-dealer tables, slots, and esports. Your privacy matters to us, and we're transparent about how we handle your information.

We collect personal data only to deliver our service—account verification, payment processing, fraud prevention, and customer support. We do not sell your data to third parties. This policy explains your rights, our obligations, and how you can contact us with questions.

What We Collect on nusabet

We collect information you provide directly—your name, email, phone number, date of birth, and address during account registration. We also collect payment details (bank account, e-wallet identifier) when you deposit or withdraw funds via DANA, e-wallet, mobile banking, local payment, online payment, or local bank transfers. For account security, we ask for identity documents (national ID, passport) during Know Your Customer (KYC) verification.

We also collect data automatically: your IP address, device type, browser, and login timestamps. When you use nusabet on mobile—whether through Android installation or iOS browser access—we track session duration, game selections, and push-notification preferences. This helps us detect unusual activity, prevent fraud, and improve your experience.

How We Use Your Data

We use your data to process deposits and withdrawals, verify your identity, and comply with anti-money-laundering regulations. When you request a withdrawal, our team reviews your account history and KYC documents to ensure compliance—this typically takes a few business days. We also use your email and phone to send account notifications, game updates, and customer-support responses.

Our servers may sit outside your jurisdiction; data may be transferred to processors in other countries for payment processing and fraud detection. We contractually require all processors to maintain the same data-protection standards we do. We do not share your data with marketing partners or sell it to third parties.

Your Rights on nusabet

You have the right to access, correct, or delete your personal data. You can request a copy of all data we hold about you by contacting our support team. You may also request that we stop processing your data for marketing purposes (though we use minimal marketing data). If you believe we have mishandled your information, you have the right to lodge a complaint with your local data-protection authority.

To exercise these rights, email us at the address listed in the Contact section below. We will respond within 30 days. You may also delete your nusabet account at any time through your account settings; however, we retain transaction records as required by law.

Data Security and Retention

We encrypt all data in transit using industry-standard TLS protocols. Your payment information is never stored on our servers; it is processed by PCI-compliant payment gateways. We conduct regular security audits and maintain access controls to limit who can view your data.

We retain your account data for as long as your account is active. After account closure, we keep transaction records for seven years to comply with financial regulations. KYC documents are retained for five years. We delete marketing data after two years of inactivity unless you re-engage with nusabet.

Contact and Updates

If you have questions about this privacy policy or how we handle your data, contact our support team via live chat, email, or in-app help. We monitor inquiries from Jakarta, Surabaya, Bandung, and Medan, and respond in English and local languages where available.

We may update this policy to reflect changes in our service or legal requirements. We will notify you of material changes by email or through a prominent notice on nusabet. Your continued use of the platform after an update constitutes acceptance of the revised policy.

Our services are available only where local law permits. We comply with applicable data-protection regulations in each jurisdiction we serve. This policy is effective as of the date shown at the bottom of this page.